ReplySync

ReplySync provides a focused way to automatically sync answers from Google Business Profile and Facebook page DMs into one shared inbox inside Slack, so teams can reply faster, stay organized, and never let a customer message slip through the cracks.

For local businesses, agencies, and support teams, ReplySync solves a growing headache: customers message on multiple channels, but staff live in Slack. That gap leads to missed messages, slow replies, and scattered context. ReplySync closes that gap by turning Slack into a live, shared helpdesk for your Google Business Profile and Facebook page, without asking teams to learn another support tool.

The core idea is simple: every new message on Google Business Profile or Facebook Messenger lands instantly in a dedicated Slack channel, where staff can read, reply, tag teammates, and keep a full conversation history in one place. Replies sent from Slack go straight back to the original customer channel, so customers never notice that the team is responding from a different tool. This gives businesses a fast, low-friction way to stay on top of inquiries, quote requests, bookings, FAQs, and complaints, using the app they already open all day.

ReplySync is built around shared visibility. Instead of one person logging into Facebook or Google Business Profile to check for new DMs, the entire team can see every incoming message in Slack. This makes it easy to assign ownership, ask for help with a tricky question, or hand off a conversation between sales, support, and management. Messages can be tagged, organized, and tracked in channels, cutting down on double replies and confusion.

The solution is especially helpful for local and service-based businesses that rely heavily on Google Business Profile and Facebook for leads. Many inquiries come in after hours or between jobs; with ReplySync, staff can respond from their phone’s Slack app on the go, without juggling multiple social media apps or admin panels. Faster replies mean fewer lost leads and a better experience for customers who expect quick answers where they first reached out.

ReplySync also reduces the need to constantly check multiple platforms. Once connected, it quietly monitors the linked Google Business Profile and Facebook page for new DMs and funnels them into Slack. Staff can focus on their work and respond only when notified, instead of jumping between tabs or logging into different dashboards. This creates a calmer, more predictable workflow while still keeping response times short.

Because ReplySync lives inside Slack, it takes advantage of familiar tools: mentions, threads, reactions, and channel organization. Teams can add internal comments in Slack threads without the customer seeing them, discuss next steps, and then send a single clear reply. This keeps internal collaboration and external communication neatly separated but still tied to the same conversation record.

Setup is designed to be quick and simple. Users connect their Google Business Profile and/or Facebook page, choose or create the Slack channels where messages should appear, and are ready to go within minutes. There is no heavy configuration, no complicated training, and no need to move existing workflows into a totally new platform. For many small teams, this is a practical way to get helpdesk-style coordination without buying and rolling out a full customer support suite.

ReplySync also fits well for agencies and multi-location operations. Since multiple locations or pages can each feed into specific Slack channels, teams can organize by brand, region, or client. Agency staff can manage several clients’ inbound messages in one Slack workspace while still keeping each client’s conversations separated and easy to track. This flexibility helps maintain clarity while scaling up the volume of messages handled.

On the reliability side, ReplySync focuses on real-time syncing. When a customer sends a message, it appears in Slack with the sender’s details and full context. When a staff member replies in Slack, the response is pushed back to the original channel with minimal delay. This tight loop reduces the risk of timing issues or messages getting stuck between systems. For businesses judged by how quickly they respond, that reliability matters.

Privacy and control are addressed through Slack’s existing structure. Only people with access to the chosen channels can see incoming messages and participate in replies. Teams can set up private channels for sensitive conversations or use public channels for general inquiries, depending on how they prefer to work. Because everything sits on top of Slack, admins can rely on familiar user management and security settings.

Overall, ReplySync stands out by staying focused on one clear promise: turn Slack into a central inbox for Google Business Profile and Facebook DMs, so teams can respond quickly without changing their habits. Instead of trying to replace Slack or introduce a heavy helpdesk platform, it adds a thin, effective layer that connects two vital customer touchpoints to the collaboration hub teams already use every day.

Key Features

Syncs Google Business Profile DMs directly into Slack channels for quick team replies.
Connects Facebook page Messenger conversations to Slack for centralized handling.
Sends responses from Slack back to customers on the original channel automatically.
Keeps a shared conversation history in Slack so teams see full context.
Supports internal discussions in Slack threads without exposing them to customers.
Uses Slack notifications to alert staff to new customer messages in real time.
Works on desktop and mobile via existing Slack apps for on-the-go replies.
Allows multi-channel and multi-page setups for agencies and multi-location businesses.
Requires only a simple connection process with no complex training or configuration.
Fits into existing Slack-based workflows, reducing tab-switching and missed inquiries.

TLDR

ReplySync connects Google Business Profile and Facebook page DMs directly into Slack, giving teams a shared inbox where they can read, discuss, and reply to customer messages without leaving their main workspace. Every new inquiry appears in a chosen Slack channel, replies sent from Slack go straight back to the customer, and internal discussions stay private in threads, which helps businesses respond faster, avoid missed messages, and keep their whole team aligned on sales and support conversations across two of their most important communication channels.